At Joint Genesis, we stand behind the quality of our supplement and want you to feel confident when placing an order. If you are not satisfied with your purchase, we offer a clear and risk-free refund process.
1. 30-Day Money-Back Guarantee
Joint Genesis includes a 30-day money-back guarantee starting from the date of purchase.
If the product does not meet your expectations for any reason, you may request a full refund within this period.
2. Refund Eligibility
To qualify for a refund:
- Submit your request within 30 days of purchase
- The product may be unused or partially used
- Provide valid proof of purchase such as an order number or confirmation email
- The order must be placed through the official Joint Genesis website
3. How to Request a Refund
To begin the refund process, email support@jointgenesis.com with:
- Your full name
- Order number or proof of purchase
- Reason for the return (optional)
Our support team will reply within 24–48 hours with further instructions.
4. Product Returns
If we require the product to be returned:
- Ship it to the address provided by our support team
- You cover return shipping costs unless the item arrived damaged or incorrect
5. Refund Processing
After we receive and verify the return:
- We issue refunds to the original payment method within 7–10 business days
- You will receive an email confirmation once the refund is completed
6. Late or Missing Refunds
If your refund does not appear after 10 business days:
- Review your bank or card statement
- Contact your payment provider for processing updates
- If needed, email support@jointgenesis.com for assistance
7. Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect:
- Contact us within 7 days of delivery
- We will arrange a replacement or issue a full refund at no extra cost
8. Non-Refundable Situations
Refunds may not apply if:
- Requests are made after 30 days
- The order was not placed on the official Joint Genesis website
- Returned packages are empty or missing product contents