Thank you for shopping with Joint Genesis. We focus on delivering your order safely and on time. This Shipping Policy explains how we process, ship, and deliver orders placed through the official Joint Genesis website.
1. Order Processing Time
- We process all orders within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays are processed on the next business day.
- You will receive an order confirmation email after purchase and a shipping confirmation email with tracking details once your order ships.
2. Shipping Time and Delivery
We work with reliable courier partners to ensure secure delivery.
Estimated delivery time:
- Metro and major cities: 2–4 business days
- Tier 2 cities and rural areas: 5–7 business days
Delivery times may vary due to weather conditions, courier delays, or high order volume during promotions.
3. Shipping Charges
- We offer free standard shipping on prepaid orders within the service area.
- If any shipping fee applies, we display it clearly at checkout before payment.
4. Tracking Your Order
- After dispatch, we send a tracking number via email or SMS.
- You can use this tracking information to follow your shipment until delivery.
5. Incorrect Address or Failed Delivery
Please confirm that your name, address, phone number, and postal code are accurate before placing your order.
We are not responsible for delays or failed deliveries caused by:
- Incorrect or incomplete shipping details
- Customer unavailability at delivery
- Invalid contact information
Returned orders may require an additional fee for reshipment.
6. Damaged, Lost, or Missing Packages
If your package arrives damaged or does not arrive within the expected timeframe:
- Contact us at support@jointgenesis.com with your order number
- Report the issue within 7 days of delivery or expected delivery date
We will review the case and arrange a replacement or refund when applicable.
7. International Shipping
At this time, Joint Genesis ships only within the supported domestic regions.
We plan to expand international shipping options in the future.