Joint Genesis respects your privacy and takes the protection of your personal information seriously. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, place an order, or communicate with us.
1. Information We Collect
We collect information in the following ways:
Personal Details
When you place an order or contact us, we may collect your name, email address, phone number, billing address, and shipping address.
Payment Information
We process all payments through secure third-party payment providers. Joint Genesis does not store or access your credit or debit card details.
Technical and Usage Data
We may automatically collect data such as your IP address, browser type, device information, operating system, and site activity to improve security and performance.
Cookies
We use cookies to remember preferences, analyze site usage, and improve your browsing experience. You can manage cookie settings through your browser.
2. How We Use Your Information
We use your information to:
- Process and ship orders
- Send order confirmations and delivery updates
- Respond to customer support requests
- Share promotions or product updates if you opt in
- Improve website performance and user experience
3. Information Sharing
Joint Genesis does not sell or rent personal data.
We may share limited information with:
- Service partners that handle payments, shipping, or analytics
- Legal authorities when required by law
All partners must follow strict data protection standards.
4. Data Security
We protect your information using SSL encryption and secure systems. While we use strong safeguards, no online system can guarantee complete security.
5. Your Privacy Rights
You may request to:
- Access or update your personal data
- Delete stored information where legally permitted
- Opt out of promotional emails at any time
To exercise these rights, contact us at support@jointgenesis.com.
6. Cookies and Tracking
Cookies help us understand site usage and improve functionality. Disabling cookies may limit some features.
7. External Links
Our website may link to third-party sites. Joint Genesis does not control or take responsibility for their privacy practices.
8. Children’s Privacy
Joint Genesis does not knowingly collect information from individuals under 18. If a minor submits data, we will remove it promptly.
9. Policy Updates
We may revise this Privacy Policy as needed. Updates will appear on this page with a new revision date.
10. Contact Us
If you have questions about this Privacy Policy or your personal data, contact us at:
📧 Email: support@jointgenesis.com